Privacy policy

10/11/2026

This Privacy Policy describes how Petlewa ("we", "us", "our"), operated by Petlewa, collects, uses and shares your personal information when you visit or make a purchase from www.petlewa.com (the "Site").

Contact

If you have questions about this policy or about your personal information, email us at rcopur@petlewa.com.

Information we collect

- Order information: your name, billing address, shipping address, email address, phone number and payment details when you place an order. Payments are processed by Shopify and our payment providers; we do not store full card numbers.

- Account and contact information: information you give us when you create an account, sign up for our newsletter or contact us.

- Device and usage information: your browser type, IP address, time zone, the pages and products you view, and how you interact with the Site. This is collected automatically using cookies and similar technologies.

How we use your information

- To process and deliver your orders and send order and shipping updates.

- To answer your questions and provide customer support.

- To screen orders for fraud or risk.

- To send marketing emails if you have signed up for them. You can unsubscribe at any time using the link in any email.

- To understand how the Site is used and to improve it.

How we share your information

We do not sell your personal information. We share it only with service providers who help us run our store:

- Shopify, which hosts our store and processes orders. See https://www.shopify.com/legal/privacy.

- Payment processors, to complete your payment.

- Shipping carriers, to deliver your order.

We may also share information when required by law, or to protect our rights.

We use cookies that are necessary for the store to work (for example, to keep items in your cart) and cookies that help us understand how the Site is used. You can block or delete cookies in your browser settings, but parts of the Site may not work properly. A list of the cookies Shopify uses on storefronts is available at https://www.shopify.com/legal/cookies.

How long we keep your information

We keep order records for as long as needed for accounting, tax and legal purposes. You can ask us to delete your personal information at any time, and we will do so unless we are required to keep it.

Your rights

Depending on where you live, you may have the right to access, correct or delete the personal information we hold about you, and to object to certain uses of it. To make a request, email us at rcopur@petlewa.com. We will not treat you differently for exercising these rights.

Children

The Site is not intended for children under 13, and we do not knowingly collect personal information from them.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top shows when it was last changed.