Refund policy

RETURN AND REFUND POLICY

Returns

You can return unopened items within 30 days of delivery. Items must be unused, sealed and in their original packaging.

Return shipping

We pay for return shipping. To start a return, email us at rcopur@petlewa.com with your order number and the items you want to return. We will send you a prepaid return label. Items sent back without first contacting us cannot be accepted.

Items we cannot accept

For your pet's safety, we cannot accept opened food, treats, supplements or medications.

Damaged, defective or wrong items

Please check your order when it arrives. If an item is damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and a photo. We will send a replacement or a full refund, including any shipping you paid.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to post it.

Questions

Email us at rcopur@petlewa.com.